{"id":12498,"date":"2024-11-28T12:37:17","date_gmt":"2024-11-28T11:37:17","guid":{"rendered":"https:\/\/aeplaneta.es\/?post_type=curso&#038;p=12498"},"modified":"2025-12-17T13:24:06","modified_gmt":"2025-12-17T12:24:06","slug":"adgg0208-actividades-administrativas-en-la-relacion-con-el-client","status":"publish","type":"curso","link":"https:\/\/aeplaneta.es\/ca\/curso\/adgg0208-actividades-administrativas-en-la-relacion-con-el-client\/","title":{"rendered":"(ADGG0208) Activitats administratives en la relaci\u00f3 amb el client"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Descripci\u00f3 del curs:<\/strong><br>En el context actual, les activitats administratives relacionades amb l&#039;atenci\u00f3 al client han evolucionat, deixant enrere la simple execuci\u00f3 de tasques operatives per convertir-se en una disciplina clau que impacta directament en la satisfacci\u00f3 i la fidelitzaci\u00f3 del client. Els professionals d\u201faquest \u00e0mbit han de comptar amb compet\u00e8ncies s\u00f2lides i actualitzades que els permetin gestionar eficientment les relacions amb els clients, adaptant-se a les noves exig\u00e8ncies del mercat.<\/p><p class=\"wp-block-paragraph\">L&#039;objectiu principal d&#039;aquesta titulaci\u00f3 \u00e9s formar experts capa\u00e7os d&#039;exercir-se amb efic\u00e0cia i autonomia en la gesti\u00f3 administrativa de la relaci\u00f3 amb els clients, tant a entorns empresarials com de manera independent. Aquest curs capacita els participants per dur a terme les funcions seg\u00fcents:<\/p><ul class=\"wp-block-list\"><li><strong>Gesti\u00f3 administrativa de latenci\u00f3 al client<\/strong>: assegurant un servei de qualitat i la resoluci\u00f3 d&#039;incid\u00e8ncies.<\/li>\n\n<li><strong>Maneig d&#039;eines de comunicaci\u00f3 i CRM<\/strong>: optimitzant la interacci\u00f3 amb els clients.<\/li>\n\n<li><strong>Gesti\u00f3 documental del client<\/strong>Administraci\u00f3 eficient de registres i expedients en formats f\u00edsics i digitals.<\/li>\n\n<li><strong>Optimitzaci\u00f3 de processos administratius<\/strong>: millorant l&#039;experi\u00e8ncia del client i reduint costos operatius.<\/li><\/ul><p class=\"wp-block-paragraph\">720 hores.<\/p><p class=\"wp-block-paragraph\">430 hores.<\/p><style>.kt-accordion-id12498_1a5e1f-00 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id12498_1a5e1f-00 .kt-accordion-panel-inner{border-top:0px 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.kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:var(--global-palette7, #EDF2F7);border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id12498_1a5e1f-00 kt-accordion-has-8-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\"><div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane12498_156faf-c4\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Qui ha de fer el curs?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading12498_f76de3-18, .wp-block-kadence-advancedheading.kt-adv-heading12498_f76de3-18[data-kb-block=\"kb-adv-heading12498_f76de3-18\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading12498_f76de3-18 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading12498_f76de3-18[data-kb-block=\"kb-adv-heading12498_f76de3-18\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading12498_f76de3-18 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading12498_f76de3-18\">Aquest curs est\u00e0 dirigit a persones que vulguin:<\/p>\n\n<ul class=\"wp-block-list\"><li>Especialitzar-se en la gesti\u00f3 administrativa orientada al client.<\/li>\n\n<li>Millorar les seves compet\u00e8ncies en l&#039;administraci\u00f3 de relacions amb els clients, destacant-se al mercat laboral i augmentant-ne l&#039;ocupabilitat.<\/li><\/ul><\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane12498_b2e216-04\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Qu\u00e8 passa si no tinc la formaci\u00f3 actualitzada?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p class=\"wp-block-paragraph\">La manca d&#039;actualitzaci\u00f3 en aquest \u00e0mbit pot limitar la teva capacitat per atendre les demandes modernes dels clients, cosa que pot resultar en:<\/p>\n\n<ul class=\"wp-block-list\"><li>P\u00e8rdua doportunitats laborals.<\/li>\n\n<li>Reducci\u00f3 en la competitivitat de l&#039;empresa on treballes.<\/li>\n\n<li>Menor satisfacci\u00f3 i fidelitzaci\u00f3 dels clients.<\/li><\/ul><\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane12498_1f409d-dd\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Requisits<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p class=\"wp-block-paragraph\"><strong>DNI\/NIE al davant i al darrere Vigent.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Full d&#039;inscripci\u00f3 del SOC (DARDO)<\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/div><p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Descripci\u00f3n del curso:En el contexto actual, las actividades administrativas relacionadas con la atenci\u00f3n al cliente han evolucionado, dejando atr\u00e1s la simple ejecuci\u00f3n de tareas operativas para convertirse en una disciplina clave que impacta directamente en la satisfacci\u00f3n y fidelizaci\u00f3n del cliente. Los profesionales de este \u00e1mbito deben contar con competencias s\u00f3lidas y actualizadas que les&#8230;<\/p>","protected":false},"featured_media":11426,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false},"modalidad":[81],"tematica":[91],"situacion-laboral":[83],"class_list":["post-12498","curso","type-curso","status-publish","has-post-thumbnail","hentry","modalidad-cursos-presenciales","tematica-administracion","situacion-laboral-personas-en-desempleo"],"acf":[],"taxonomy_info":{"modalidad":[{"value":81,"label":"Cursos presenciales"}],"tematica":[{"value":91,"label":"Administraci\u00f3n"}],"situacion-laboral":[{"value":83,"label":"Personas en desempleo"}]},"featured_image_src_large":["https:\/\/aeplaneta.es\/wp-content\/uploads\/2024\/07\/1-20-1024x576.jpg",1024,576,true],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/aeplaneta.es\/ca\/wp-json\/wp\/v2\/curso\/12498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aeplaneta.es\/ca\/wp-json\/wp\/v2\/curso"}],"about":[{"href":"https:\/\/aeplaneta.es\/ca\/wp-json\/wp\/v2\/types\/curso"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aeplaneta.es\/ca\/wp-json\/wp\/v2\/media\/11426"}],"wp:attachment":[{"href":"https:\/\/aeplaneta.es\/ca\/wp-json\/wp\/v2\/media?parent=12498"}],"wp:term":[{"taxonomy":"modalidad","embeddable":true,"href":"https:\/\/aeplaneta.es\/ca\/wp-json\/wp\/v2\/modalidad?post=12498"},{"taxonomy":"tematica","embeddable":true,"href":"https:\/\/aeplaneta.es\/ca\/wp-json\/wp\/v2\/tematica?post=12498"},{"taxonomy":"situacion-laboral","embeddable":true,"href":"https:\/\/aeplaneta.es\/ca\/wp-json\/wp\/v2\/situacion-laboral?post=12498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}